Your customers told you everything. You just weren't listening.
Every DM, every order, every review builds a memory. We turn those memories into emails and SMS that actually convert — because they feel like they came from someone who knows them.
Plugs into your existing stack — no migration required
Your outbound feels like spam because it is
You're sitting on months of conversations, reviews, and interactions that tell you exactly what each customer wants. Instead, you're blasting the same message to everyone and hoping for the best.
Generic Email Blasts
Same email to 10,000 people. 9,900 ignore it. You wonder why open rates are dying.
"Hey — that jacket you DMed about? Back in stock in your size. And it runs true to size, I checked."
Scattered Conversations
Instagram DMs, support tickets, reviews — valuable insights buried in silos you'll never search.
"How'd the half marathon go? Hope those shoes worked out — let me know if you need recovery gear."
Fake Personalization
"Hi {first_name}, based on your recent purchase..." — they see through it instantly.
"I know the last order was frustrating. The exchange took forever. Want to try again? I'll make sure it's right."
Personalization isn't a nice-to-have. It's the difference.
The data is clear: customers expect you to know them, and they punish brands that don't. Here's what the research shows.
of consumers are more likely to buy from brands that provide personalized experiences.
Source: EpsilonSame customer. Two emails. Different results.
Sarah bought from you 10 days ago. Now you're sending a campaign for your new spring collection. Here's the difference memories make.
Hey, do you have this jacket in a size M?
My order #4521 arrived late and the sizing feels off
Purchased: Winter Jacket ($189), Running Shoes ($129)
3 stars - Love the style but runs small. Wish I sized up.
Initiated exchange for larger size
Subject:
New Spring Collection Just Dropped!
Body:
Hi Sarah,
Our new spring collection is here! Check out the latest styles and refresh your wardrobe for the season.
Shop now and get 15% off your order with code SPRING15.
See you soon!
Result: 2% open rate. Sarah skims and deletes — it looks like every other promotional email in her inbox.
Same customer. Same campaign. Completely different outcome.
From scattered data to
memories that convert
Every interaction with your brand becomes a memory. Every memory makes your next message more relevant. No rigid segments — just natural understanding.
Turn transactions into understanding
Click to see what memories reveal about a single customer
Numbers without context. You know what she bought, not who she is.
Sarah Thompson
Memories power every message you send
See the difference between generic outbound and memory-powered personalization.
Emails That Sound Like You Remembered
Not 'personalized' with merge tags. Actually personal — because you know what they asked, what frustrated them, what they're excited about.
"New arrivals just dropped! Shop now."
"Hey — that running jacket you asked about on Instagram? Just dropped in your size. And yes, this one runs true to size (we checked)."
SMS That Gets Replies
When a text references a real conversation, people respond. Not because of the offer — because someone actually paid attention.
"Hi Sarah! 20% off this weekend only."
"How'd the half marathon go?? Saw you grabbed the shoes last month — hope they worked out. Let me know if you need anything for recovery gear."
Win-Backs That Acknowledge Reality
Generic 'we miss you' emails get deleted. Messages that acknowledge what actually happened get read.
"We miss you! Come back for 15% off."
"I know the last order was a mess — the sizing was off and then the exchange took forever. That's on us. If you want to try again, I'll make sure it's right this time."
Memories come from everywhere
Every touchpoint builds understanding — Instagram DMs, support tickets, orders, reviews, returns. All automatically captured, all powering better outbound.
Email marketing was built before AI could remember
Klaviyo built an $8B company on segments and automations. But the technology to actually understand customers — to build real memory from conversations — didn't exist until 18 months ago. Now it does.
Klaviyo, Mailchimp, etc.
- •Segment by purchase history, clicks, opens
- •Trigger emails based on events
- •Personalize with merge tags: {first_name}
- •Same template to thousands of people
Revolutionary for its time. But customers now expect more than "Hi {first_name}, you left something in your cart!"
What's now possible
- •Extract meaning from every conversation automatically
- •Build persistent memory across all touchpoints
- •Write messages that reference real interactions
- •Every email feels like it came from someone who knows them
The infrastructure to do this at scale only became viable in the last 18 months. We're building on it.
Plugs Into Your Stack
Keep Klaviyo. Keep your flows. We plug in alongside and make everything smarter. No migration, no risk.
15-Minute Setup
Connect your Shopify and conversation channels. First memories extracted within hours. Full value within a week.
Your Data Stays Yours
We extract memories to make your outbound better. We don't sell your data. We don't train on your customers. Ever.
From zero to memory-powered in a week
No migration. No ripping out your existing stack. Connect your channels, let us build memories, start sending better messages.
Connect your channels
Link Shopify, Instagram, support tools, reviews. Takes about 15 minutes. We start listening to every customer touchpoint.
No code. No IT team. Just OAuth and API keys.
We build memories
Every conversation, order, review, and support ticket gets analyzed. We extract what matters and build a living memory for each customer.
First memories appear within hours. Fully populated within days.
Write campaigns that convert
Use our platform to write hyper-specific messages powered by real memories. Send through your existing email/SMS provider. Watch response rates climb.
Keep Klaviyo, Postscript, whoever. We make them smarter.
Already have Klaviyo flows running? Perfect.
Socro plugs in alongside your existing setup. Use our platform to write memory-powered campaigns, then send through your current provider. Migrate at your own pace — or don't migrate at all.
Stop blasting. Start converting.
Pricing based on memories stored and emails sent. Every memory makes your next campaign more effective.
Starter
For brands testing memory-powered outbound
Growth
For scaling DTC brands
Pro
For brands sending serious volume
See your potential ROI
Based on Epsilon research showing personalized emails deliver 6x higher transaction rates. We're being conservative and assuming just 2x.
Current revenue
$85,000/mo
at 2% conversion
With memory-powered emails
$170,000/mo
at 4% conversion (2x lift)
Additional revenue
+$85,000/mo
conservative estimate
Your investment
$799/mo
Additional revenue
+$85,000/mo
ROI
106x
Source: Epsilon research shows personalized emails deliver 6x higher transaction rates. We assume 2x to be conservative.
Common questions
Everything you need to know before getting started.
Klaviyo personalizes based on what people clicked and bought. We personalize based on what they said — their questions on Instagram, their complaints in support tickets, their reviews, their preferences mentioned in passing. Klaviyo knows they bought a jacket. We know they bought a jacket, asked about sizing beforehand, mentioned it was for a ski trip, had a shipping delay, and left a review saying it runs small. That's the difference between 'personalization' and actually knowing someone.